Refund policy

Return and Refund Policy

Because each Kalina Home piece is custom made from customer-provided clothing, all completed custom orders are final sale and are not eligible for returns or exchanges.

Deposits and Cancellations

A 50% deposit is required to reserve your booking. Of that deposit, $150 is nonrefundable.

If you cancel before the processing of your clothing has begun, the remaining portion of your deposit may be refunded. Once processing begins, the full deposit becomes nonrefundable.

Processing includes sorting, planning, cutting, stabilizing, designing, or beginning any other production work. Once clothing has been cut or altered, it cannot be restored to its original condition.

If Kalina Home has already received your clothing when you cancel, you are responsible for the cost of shipping your clothing back to you. Return shipping must be paid before the clothing is mailed and is nonrefundable.

Final Payment

Final payment is due after you receive and approve finished photos of your quilt and before the quilt is shipped.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your order arrives damaged or there is an error with your order, contact Kalina Home within 7 days of delivery and include clear photos of the issue.

If an issue is confirmed, Kalina Home will work with you to determine an appropriate resolution. Please do not return an item without contacting Kalina Home first.

Handmade Variations

Each item is individually handcrafted. Small variations in stitching, placement, fabric appearance, dimensions, and color are natural and are not considered defects. Colors may also appear slightly different in photographs or on different screens.

Approved Refunds

If a refund is approved, it will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.