Shipping policy

Shipping Policy

Kalina Home currently accepts and ships orders within the United States only. 

Orders shipping to Alaska or Hawaii may require an additional shipping charge, which will be communicated before production begins.

Sending Clothing to Kalina Home

Customers are responsible for the cost of shipping their clothing to Kalina Home.

After booking, you will receive the correct shipping address and a deadline for your clothing to arrive. Please package clothing securely and include your name and order information as instructed.

A tracked shipping service is strongly recommended. Kalina Home is not responsible for packages that are lost, delayed, damaged, or misdelivered before they are received by Kalina Home.

Clothing must arrive by the deadline provided for your booking. Late arrival may delay production, change the estimated ship date, or require the booking to be moved to a later production period.

Shipping Your Completed Order

Standard U.S. shipping for your completed quilt and any unused clothing is included in the quilt price.

Your order will not be shipped until finished photos have been approved and the final balance has been paid in full. Tracking information will be provided once the order ships.

Signature confirmation may be requested before shipment. Any additional cost for signature confirmation will be communicated before the order is mailed.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact Kalina Home as soon as possible if your address changes.

Once an order has shipped, the delivery address may not be able to be changed. Customers are responsible for additional shipping costs caused by an incorrect address, refused delivery, or a package being returned to Kalina Home.

Delivery Times

Carrier delivery dates are estimates and are not guaranteed. Kalina Home is not responsible for carrier delays caused by weather, service interruptions, holidays, incorrect addresses, or other circumstances outside reasonable control.

Lost or Missing Packages

If tracking has not updated or your package appears to be lost, please contact Kalina Home so assistance can be provided with the carrier’s claim or search process.

If tracking shows that a package was delivered but it cannot be located, please check with household members and neighbors and contact the shipping carrier. Kalina Home will provide available shipment information and reasonable assistance with a carrier claim.

Orders Damaged During Shipping

Please inspect your package promptly after delivery. If your completed quilt or returned clothing appears to have been damaged during shipping, contact Kalina Home within 7 days of delivery.

Keep all packaging materials and provide clear photographs of the package, shipping label, packaging materials, and damaged contents. These may be required to submit a carrier claim.

Please do not return an order without contacting Kalina Home first.

Canceled Orders and Clothing Returns

If Kalina Home has already received your clothing and you cancel your order, you are responsible for the cost of shipping the clothing back to you. Return shipping must be paid before the clothing is mailed and is nonrefundable.

Any clothing that has already been cut or altered cannot be returned in its original condition. Please review the Return and Refund Policy for complete cancellation terms.

Contact

Questions about shipping may be submitted through the contact form at kalinahome.com.